Phillips, Abigail. “Understanding Empathetic Services: The Role of Empathy in Everyday Library Work”. Journal of Research on Libraries & Young Adults 8 (2017). n. page. Web. <Date accessed>.
About JRLYAThe Journal of Research on Libraries and Young Adults is an open-access, peer-reviewed online research journal published by the Young Adult Library Services Association. Its purpose is to enhance the development of theory, research, and practices to support young adult library services, as emphasized in’ YALSA’s National Research Agenda.
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